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RLI Connect Global Forum
An Era of Change: Creating Next-Generation World-Class Destinations
Date: 23 October 2024
Venue: The Soho Hotel, London, UK
08:00 AM – 09:00 AM
Registration & Refreshments
- Welcome and check-in of attendees
- Light breakfast and networking
09:00 AM – 09:30 AM
Opening Remarks & Introduction
- Welcome by Event Host Jayne Rafter
- Introduction of the headline partner, Sands Retail
- Overview of World-Class Destinations… exploration of recently completed, under development, or proposed world-class destinations
09:30 AM – 10:45 AM
Panel 1: Embracing a Transformational Journey
We will explore how to create destinations that are visually and experientially captivating, while also being sustainable and tech-driven. Key topics include integrating new technologies, adopting sustainable practices for environmental and social well-being, and crafting immersive shopping experiences that blend retail with local culture and entertainment to engage diverse audiences.
Discussion Topics
- Building destinations that reflect evolving consumer preferences
- Sustainable practices that ensure environmental, economic, and social well-being
- Blending retail with culture, entertainment and cutting-edge technologies
Speakers
Mohamed Saad, President, Diriyah Dev Co (Riyadh)
Mohamed Saad, President of Diriyah Development Company, is a visionary leader in urban development and sustainability. He leads the transformation of Diriyah, a UNESCO World Heritage site, into a cultural and economic hub, balancing heritage conservation with modern innovation. Committed to sustainability and community engagement, Mohamed’s expertise in large-scale projects drives inclusive spaces that foster cultural exchange and growth. Join us as he shares insights on Diriyah’s transformation, offering a forward-thinking perspective on creating world-class destinations.
Timothy Jones SVP Retail Sands China (Hong Kong)
Timothy Jones, Senior VP of Retail at Sands Retail in Hong Kong, is a dynamic leader with extensive retail experience. He has transformed retail experiences within integrated resorts, blending luxury with accessibility to create memorable customer journeys. Under his leadership, Sands Retail has introduced innovative concepts that appeal to diverse audiences, setting industry standards for excellence.
Shahram Shamsaee, CEO, MEREX Investment (Dubai)
Shahram Shamsaee, CEO of MEREX Investment in Dubai, is a leader in real estate and investment strategy, driving transformative urban projects that enhance community engagement. His visionary approach has positioned MEREX as a key player in the region’s growth through innovative, sustainable developments and strategic partnerships.
Dimitri Lalagos SVP American Dream (New York)
Dimitri Lalagos, a key leader at American Dream, has played a vital role in transforming it into a landmark mixed-use development. With expertise in project management and strategic development, he has created a unique destination combining retail, dining, and entertainment. Dimitri’s focus on innovation and excellence ensures American Dream sets new industry standards and captivates visitors of all ages.
10:45 AM – 11:30 AM
Networking Break
Opportunity for attendees to meet and network.
11:30 AM – 12:45 PM
Panel 2: Unleashing the Power of Experiential & Immersive Experiences
Today’s shoppers crave immersive experiences that allow them to fully engage with the essence of a destination. We will discover how to curate unforgettable experiences that resonate deeply with your visitors and explore experiences that employ cutting-edge technology to create a more engaging and interactive atmosphere.
Discussion Topics
- Discussion on creating unforgettable immersive experiences
- Crafting experiential atmospheres that resonate with audiences
- The impact of immersive technology on consumer engagement
Speakers
Michael Dyke, CEO, New Murabba Development Company (Riyadh)
Michael Dyke, is a visionary in urban development and experiential design. Leading transformative projects, he focuses on creating immersive, tech-driven, and sustainable urban spaces. Under his leadership, New Murabba aims to be a landmark development that enhances quality of life through vibrant public spaces and community engagement.
Helena Gonzalez, Special Projects & Digital Art Director, Trison Necsum (Madrid)
Helena Gonzalez, is a creative visionary in digital art and experiential design. She leads innovative projects that blend art, technology, and storytelling, transforming spaces into immersive, engaging environments. Helena’s expertise and passion for pushing creative boundaries make her a key figure in the evolution of immersive experiences.
Johnny Ong, Founder and Head of Creative Experiences (Kuala Lumpur)
Johnny Ong, is a leader in crafting immersive environments. He blends art, technology, and storytelling to create unforgettable experiences. Under his leadership, Superdough has become known for its innovative and engaging approach to experiential design, making Johnny a key figure in the evolution of immersive experiences.
Dan Pelson, Chief Operating Officer, Area 15 (Las Vegas)
Dan Pelson, is a dynamic leader in entertainment and experiential design. With extensive experience in operations and project management, he plays a key role in creating this innovative destination. Dan is dedicated to transforming the guest experience through unique attractions, interactive art installations, and engaging events, ensuring visitors enjoy an unforgettable journey that blends technology, art, and culture.
12:45 PM – 13.45 PM
Lunch & Networking
Opportunity for delegates to network and exchange ideas over lunch.
13:45 PM – 15:00 PM
Panel 3: Maximising Economic Recovery
This session will focus on revitalising a destination’s appeal while attracting high-value visitors who are willing to invest in meaningful experiences. We will take a look at how to protect revenue sources to maintain current funding levels, reimagine a new more mindful and impactful strategy to increase visitor spending, drive repeat visits and amplify positive word-of-mouth. We will also explore how to build the destination brand around the community’s goals, values and creative energy, by better integrating tourism and economic development.
Discussion Topics
- Protecting revenue sources and increasing visitor spending
- Re-imagining destination strategies for greater economic impact
- Building brand alignment with community values and integrating tourism with economic development
Speakers
Karrie Goldberg, Co-Founder of Outernet Venues LTD | Founder & CEO The Kagency (New York)
Karrie Goldberg is a prominent entrepreneur and leader in experiential marketing and venue development. With a background in creative strategy and business development, she transforms spaces into immersive experiences that engage audiences. Under her leadership, The Kagency has gained a reputation for innovative placemaking marketing solutions, while Outernet Venues offers 25,000 sq ft of customizable space for diverse events. Karrie’s expertise in market dynamics and commitment to collaboration position her as a valuable voice in discussions on economic recovery and growth in the creative industry.
Yurdaer Kahraman, CEO of Fiba Commercial Properties (Turkey)
Yurdaer Kahraman, is a seasoned leader in real estate and commercial property. With extensive experience in strategic development and investment, he drives economic growth through innovative property solutions. Under his leadership, Fiba focuses on sustainable developments that enhance community engagement and transform urban landscapes, making Yurdaer a vital voice in discussions on recovery and growth in the sector.
Anthony Khoi, Founder and President of Cenor Group and Managing Partner, LDV Group. (Paris)
Anthony Khoi is a dynamic entrepreneur and leader in investment and development. With extensive experience in strategic investments and real estate, he drives economic growth and innovation across diverse markets. Under his leadership, Cenor Group focuses on sustainable development and long-term value, making Anthony a respected voice in discussions about economic recovery and growth.
Edie Rodriguez Board Member Saudi Tourism Authority (Miami)
Edie Rodriguez is a distinguished leader in the cruise, tourism, and hospitality sectors, with a strong background in global travel and strategic development, she enhances the tourism landscape and drives economic growth through innovative initiatives. Edie has held leadership roles at renowned organizations, promoting cultural exchange and sustainable tourism. Her insights into the future of travel are invaluable as she advocates for memorable experiences that benefit both visitors and local communities.
15:00 PM – 15:30 PM
Networking Break
Time for informal discussions and new connections.
15:30 PM – 16:45 PM
Panel 4: Retail Renaissance – Turning Stores into Destination Experiences
The e-commerce wave that once threatened brick-and-mortar stores, has revealed a resurgence in in-person shopping as consumers seek memorable experiences. Savvy brands are adapting by creating engaging in-store environments, turning physical stores into platforms for storytelling, learning, and community engagement. We will explore the shift from transaction to experience, emphasizing the importance of the experience economy. Brands are reinventing themselves by reimagining stores as brand homes and visitor experiences, focusing on unique offerings that connect with local audiences and honour cultural nuances.
Discussion Topics
- The evolution from transactional spaces to storytelling, entertainment, and community hubs
- Reinventing stores as immersive brand homes and visitor experiences
- Adapting to cultural nuances and maintaining relevance in brand storytelling
Speakers
Chris Browne Former Global Retail Director, Ted Baker
Dynamic leader and visionary in the retail fashion industry with extensive experience in brand development, strategic marketing, and global expansion. At Ted Baker, Chris played a pivotal role in shaping the brand’s identity and growth, transforming it into a renowned global lifestyle label.
Dan Slater, Vice President of Retail, Hackett & Façonnable
Dan Slater is the Vice President of Retail for Hackett & Façonnable at AWWG, a role he began in early 2024 to drive profitable growth and expand the brand’s global presence. He joined Hackett in 2001, progressing from Flagship Store General Manager to Global Retail Director, demonstrating extensive retail knowledge and passion for the brand.
Ariel Haroush – Founder & CEO of Outform | Founder & Chairman of Future Stores
Ariel Haroush is a respected global retail expert, entrepreneur and technology futurist with over 20 years of experience in international business, marketing, design, and technology. He specialises in retail innovation, connecting brands with consumers across retail, digital, and omni-channel platforms. Ariel has worked with major global brands like Sony, Google, Intel, Amazon, and Samsung, driving impactful results and fostering strong partnerships. In 2003, he founded the global retail innovation agency Outform and has recently led its merger with Rapid Displays and the acquisition of Alrec, creating one of the world’s largest marketing companies to better serve global customers.
16:45 PM – 17:00 PM
Closing Remarks
Wrap-up and key takeaways from the day.
18:30 PM – 21:00 PM
VIP Networking Reception at Lane7 Victoria
An exclusive networking event for attendees, Lane7 Victoria is home to all of your best nights out in one. Bowling, gaming, cocktails and vibes.
Retail Safari
Exploring London’s Unique Shopping Destinations
Date: 24 October 2024
Meeting Point: Future Stores 95 Oxford Street
Embark on a captivating journey through London’s vibrant retail landscape with our “Retail Safari” experience. This tour invites you to discover the city’s most iconic shopping destinations, each offering a unique blend of history, style, and innovation.
The following selection of destinations gives a balance between high-end shopping, unique local brands, and cultural shopping experiences across London.
08:30AM – 9:15AM
Future Stores
We will kick off with an exclusive visit to Futures Stores for a sneak preview of their pioneering immersive retail media concept. This ground-breaking 435 sq m store merges media, retail, and digital performance marketing, creating a hybrid platform that captivates audiences and drives impactful campaigns. Officially opening on October 30th, it will feature a rotating selection of well-known brands and utilize state-of-the-art LEDs across 400 sq m of walls and ceilings, along with innovative data capture to provide valuable customer insights for brands using the space.
Future Stores to Covent Garden
We’ll be walking between these destinations.
- Distance: ~0.7 miles (1.1 km)
- Walking time: ~16 minutes
9:30AM – 10:15AM
Covent Garden
Start early in Covent Garden, as it’s centrally located and quieter in the morning, allowing you to explore its boutiques, designer stores, and quirky market stalls.
- The Shop at Bluebird: A multi-brand luxury concept store with fashion, art, and beauty under one roof.
- Apple Market: Famous for handmade crafts, antiques, and jewelry. It’s great for picking up something unique.
- Aesop: Known for its minimalistic design and high-end skincare.
- Smythson: Iconic British luxury stationery and leather goods.
- Seven Dials: Just around the corner, you’ll find Seven Dials, a mini-village with independent boutiques, from jewellry to artisanal goods.
Covent Garden to Carnaby Street
We’ll be walking between these destinations.
- Distance: ~0.7 miles (1.1 km)
- Walking time: ~14 minutes
10:30AM – 11:30AM
Carnaby Street
A short walk or quick tube ride from Covent Garden to Carnaby Street. This iconic street is known for fashion, independent shops, and unique lifestyle brands. It’s compact, so you can cover it in an hour.
- Liberty London: Technically just off Carnaby Street, Liberty is a must-visit for its iconic floral prints and luxury goods.
- The Kooples: Edgy Parisian fashion with a rock ’n’ roll vibe.
- Dr. Martens: Visit their flagship store for their iconic boots, with exclusive collections and vintage pieces.
- CARNABY SOHO concept stores: Includes stores like Ganni, A Bathing Ape, and Lazy Oaf—known for their creative fashion.
- We Built This City: An award-winning shop selling London-centric art, souvenirs, and pop culture items.
Carnaby Street to Camden Market
We’ll be taking the Northern Line from Tottenham Court Road to Camden Town (approx. 10mins).
11:45AM – 12:45AM
Camden Market
Head north to Camden Market, known for its eclectic mix of alternative fashion, street food, and art. Allow at least an hour for wandering through the stalls.
- Cyberdog: This futuristic, neon-lit store sells rave-inspired clothing and gadgets.
- Camden Lock Market: Offers a mix of crafts, fashion, and one-of-a-kind finds. Look for handmade jewelry, vintage clothing, and unique homeware.
- The Stables Market: Known for vintage furniture, records, and clothes, this part of Camden gives a treasure trove feel.
- Art Gallery and Pop-Up Shops: Often, you’ll stumble upon pop-up galleries with local street artists or exclusive collections.
Camden Market to Shoreditch
We’ll be taking the Overground from Camden Road to Shoreditch High Street (approx. 20mins).
13:15AM – 14:15AM
Shoreditch
Finish in Shoreditch, famous for its creative scene, vintage stores, and street art. You can grab a quick lunch or coffee here as well.
- Boxpark Shoreditch: A pop-up mall made from shipping containers, housing independent lifestyle brands, streetwear, and some cool eateries.
- Present London: For high-end men’s fashion, streetwear, and accessories.
- House of Hackney: British luxury interiors brand known for maximalist prints and home décor items.
- Redchurch Street: Explore the boutiques like A.P.C., Labour and Wait (quality home goods), and Sunspel (classic British clothing).
- Old Spitalfields Market (if time permits): Close to Shoreditch, it’s worth a quick visit for vintage clothes, unique crafts, and cool finds from local artisans.
Shoreditch to Notting Hill
This destination is optional and will not be done as part of the group.
Take the Central Line from Liverpool Street Station (near Shoreditch) to Notting Hill Gate (approx. 20mins)
Notting Hil
- Portobello Road Market: Famous for antiques, but you’ll also find vintage fashion, collectibles, and independent designer pieces.
- Wolf & Badger: Independent boutique selling a range of emerging designer fashion and homeware.
- The Notting Hill Bookshop: Famous for its appearance in the movie Notting Hill, perfect for book lovers.
- Alice’s Antiques: A quirky shop full of vintage and antique treasures, great for unique finds.
To be followed by the Global RLI Awards Black Tie Gala Event, 24 October 19.00 PM – 01.00 AM, including Entertainment in the form of MJ The Musical.